Position Description - Support Worker


Position: Support Worker

Reporting to: Executive Director

Award: SCHADS Award


The organisations policies and procedures do not form part of the employment contract.


Role and Responsibilities:


To provide high quality assistance to participants and their families/carers by providing home support (e.g. Personal Care, Domestic duties, preparation of meals, transport to shopping and medical appointments, community access) and other activities as set out in the Support Plan.




  • Provide support and care to participants as outlined in their Support Plans;

  • Liaise with the organisations Support Coordinator regarding the staff roster and then perform duties as rostered;

  • Participate in a work/team environment that is effective and respectful;

  • Attend and participate in all the organisations staff meetings with a positive attitude;

  • Comply with the organisations Quality policies, processes, practices and procedures;

  • Participate in Continuous Improvement activities;

  • Maintain accurate and legal records as required;

  • Understand and follow the Incident Management System, policy and procedure, and the Whistleblowers policy.

  • Identify and report all unsafe conditions, behaviours or acts to the Support Coordinator;

  • Operate and use equipment and vehicles as directed by manufactures instructions, complying with all legal requirements and regulations relating to Workplace Health & Safety Legislation; and

  • Maintain and improve on personal qualifications (eg. Attain Manual Handling and Hoist Lifting Certification and attend ongoing in-service training) when required.


Experience, Knowledge, Skills and Abilities


  • Demonstrates, empathy and compassion to others (despite differences in age, physical or emotional abilities) without fostering dependence;

  • Demonstrates flexibility at short notice to respond to participants’ lifestyle service needs;

  • Consistently demonstrates non-judgemental attitudes and behaviours;

  • Demonstrates reliability to consistently deliver lifestyle services in a quality manner;

  • Encourages independence in all participants’ situations;

  • Proactively identify dependency issues and formulate appropriate solutions for the benefit of participants;

  • Demonstrates stress tolerance in challenging situations;

  • Competently observes and records participant behaviours where appropriate, accurately observes and records behavioural data with the purpose of delivering consistently appropriate lifestyle services;

  • Demonstrates initiative to consciously improve upon lifestyle services for the benefit of the participant well-being;

  • Continually upholds strict confidentiality with all participant and the organisations information;

  • Assures social justice by recognising all contributions and is willing to protect the rights of those more vulnerable in our society;

  • Facilitates learning to develop participant capability or encourage healthy behaviour modification;

  • Practices respectful and non-judgemental participant communications and all interactions with participants and the organisations contributors;

  • Uses clear concise and assertive communication in all interactions; and

  • Demonstrates a high degree of self motivation and adaptability, working independently and unsupervised with participants in the environment.


Qualifications, Certificates and Licences


  • Possession of a Certificate III or higher;

  • Possession of a current First Aid Certificate & CPR is a pre-requisite;

  • Possession of a current Drivers Licence; and reliable source of transport (vehicle to be Registered, Insured with Comprehensive Insurance and Roadworthy at all times);

  • Current Blue Card or eligible to apply for one; and

  • Current DSQ Positive Notice Card or Yellow Card Exemption Notice or eligible to apply for one.


Key Selection Criteria


  1. Knowledge of and experience of in-home support in the community.

  2.   Knowledge and understanding of the needs of people with disability and the frail aged.

  3. Knowledge and understanding of NDIS Legislation, Disability Services Act 2006, Privacy Act 1998, Work Health & Safety Act 2011.

  4. Knowledge and understanding of effective communication and documentation.

  5. Knowledge and understanding of Privacy and Confidentiality.

  6. Knowledge and understanding of Workplace Health and Safety Standards .

  7. Knowledge of Incident Management, in particular participants rights to be safeguarded by AABDS ensuring incidents are managed, acknowledged, responded to and learned from.   Employees must acknowledge that each participant will be provided with information on incident management including how participants have been involved during the process.

Please download a copy of the Support Worker Position Description by clicking on the link below. 

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